• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

GeekyFaust

Technology News and Reviews Philippines

  • Home
  • About
    • Biography
  • Contact Us
  • News
    • Blog
    • Gaming
    • Reviews
    • Editorial
    • Laptops
    • Gadgets
    • Mobile
You are here: Home / News / Globe launches first online telco community in the Philippines

Globe launches first online telco community in the Philippines

By Faust Principe April 20, 2013

Globe Community

Globe Telecom recently launched the first comprehensive online telco community in the Philippines that will enable both Globe and non-Globe users to explore, answer, and learn about its products and services.

Powered by Lithium Technologies, the world leader in Social Customer Experience, the Globe Community (community.globe.com.ph) is a social portal uniquely designed to encourage knowledge-sharing of Globe products and services with other users on various topics like account-related concerns, service-usage tips, and other topics about its products and services.

“At Globe, providing superior customer experience is at the core of everything we do. Nowadays people turn to online channels to search for help on problems and concerns any time of the day or night. That is why we have come up with a dedicated forum that will be an avenue for Globe customers or potential customers to interact, discuss, and resolve Globe related concerns and topics,” said Globe President and Chief Executive Officer Ernest Cu.

To register, a user can go to community.globe.com.ph, click on either the ‘Register’ or ‘Connect to Facebook’ from the top-right section of the website. Once registered simply click on ‘Join the Conversation’ to login.

Globe has also tapped the services of Lithium Social Web in order to quickly respond to various enquiries and posts regarding Globe on various social media channels like Twitter, Facebook, forums, and other online social sites.

Lithium Social Web is the industry’s most comprehensive solution for social customer care. Designed from the ground up to meet the specialized needs of customer service teams, Lithium Social Web automatically identifies, categorizes, and prioritizes social posts on customer care and routes them to the right set of resources, maximizing agent efficiency.

ALSO READ:  Globe Telecom Rolls Up its 4G Mobile Service

“Because of the power of social media, consumers are more empowered than ever before—using social media to convey their comments and enquiries with unprecedented reach and speed. It’s critical we provide support through any channel our customers wish to engage that is why we have the services of Lithium Social Web. Lithium’s platform streamlines the workflow from the social web, allowing our online specialists to quickly and efficiently handle our customers various concerns,” said Cu.

“Our partnership with Lithium, a trusted partner of some of the world’s most iconic brands, is a bold statement of our commitment to innovation in providing the highest quality support and service experience for our customers. What Globe has launched is a pioneer game changing social customer response in the Philippines and Asia Pacific,” Cu added.

“To succeed in today’s social reality; organizations must meet their customers wherever and however they choose to engage with the brand. Globe is an innovation leader and this is a game changer in how they are able to take customer response to a new level,” said Lithium President and Chief Executive Officer Rob Tarkoff. “I am incredibly proud that Globe has chosen Lithium as its social business partner.”

Lithium Senior Vice President, APAC, Charles Hough said, “Globe is a pioneer in the Philippines and the broader APAC region in the evolution of the social customer experience. We are honored to partner with Globe and thrilled to have delivered the first major milestone in this social transformation initiative.”

Globe joins a strong roster of Lithium clients in the APAC region including Indosat, Starhub, Commonwealth Bank of Australia, Telstra and Vodafone Australia. Lithium has a proven track record across global industries, including serving four out of five of the world’s largest telecommunications companies.

ALSO READ:  Google Webmaster Central announces the release of Add +1

Credits:
Globe Telecom Community

About Faust Principe

Faust is the author and founder of GeekyFaust. You can follow him at facebook.com/geekyfaust don't forget to like and share!

Reader Interactions

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

Recent Stories

A Comprehensive Analysis of BlockDAG ($BDAG) Price Prediction

XRP at a Crossroads: Legal Breakthroughs, Political Endorsement, and ETF Hype Fuel Market Momentum

Solayer Price Prediction 2025: Unlocking Scalable Staking and Liquidity on Solana through Layer-2 Innovation

What is Dawgz AI and $DAGZ Price Prediction 2025-2040

Get to Know about RuviAI and $RUVI Price Prediction in 2025: Can it reach $1?

Footer

CRYPTOCURRENCY

Small Bitcoin (BTC) Investors Actively Accumulate Cryptocurrency
Will Ripple (XRP) Be The Bitcoin (BTC)?
What are the biggest problems in Cryptocurrency?
Singapore May Introduce Further Cryptocurrency Restrictions
PayPal Is Finally Allowing Users To Move Their Cryptocurrency To Other Wallets

LATEST TECH STORIES

Oppo Top Stories
Telco Top Stories
Xiaomi Top Stories
Epson Top Stories
Secretlab Top Stories
Lenovo Top Stories
Android Top Stories

Editor’s Choice

Free browser games to play to make your day productive
Best Solitaire Classic Games to Play for Free
The best free online money games your kids will love
The best online calculator for reduced mortgage payments
The best car payment calculator for auto buyers
Best Free Online Math Games to Play for Students
Guide to reloading phone numbers of relatives in the Philippines
Customer Care Outsourcing – Shared Or Offshore?
How to settle bad credit loans and be debt free

POPULAR TOPICS

Mobile Phone / Smartphone
Latest News
Tech Reviews
How To's
Guides
Tech Gadgets
Local Telco
Computer Hardware
Software & Apps
Gaming

TRENDING POST

How to activate and register DITO SIM
How to apply for BDO Teacher Salary Loan
How to register and activate Veterans Bank ATM Online Banking
How to apply for Teacher Loans at China Bank Savings
PS Bank Online E-Banking
UnionBank Send and Receive Funds Online
How to apply for a EastWest Bank Teacher Loan

TOP MOBILE BRANDS

Asus AOC Black Shark Epson Fujitsu Sony Xiaomi Apple Nokia Cherry Mobile Oppo ZTE MyPhone Cloudfone Lenovo Samsung Secretlab Motorola Huawei LG Xperia MediaTek Vivo Klevv

GeekyFaust | Philippines Tech News & Reviews Copyright © 2025