In recent years technology has changed the face of casinos completely. The simple process of playing a game involving placing financial bets on a possible outcome has been attracting customers since its conception. Now extremely popular due in some ways to our own human nature of the adrenaline rush generated by taking a chance, the industry is embracing technology to improve the customer’s experience.
Ten years ago if you were to walk into a bingo hall, you would more likely than not be handed a “bingo dabber”, the fat pen that made all the excitement happen. These days, if you were to walk into the same Bingo hall today you would be more likely to be given a touchscreen tablet.
All areas of the gambling industry have had to and wanted to move forward embracing technology. This is in no way isolated to the gaming industry. It is hard to find an industry that has not been affected by the influx of digital technology, but within the gaming industry casinos have arguably benefited from this influx of technology more than most.
How Casinos Have implemented Technology
Casinos have changed so much since the advent of the internet. With many casino experiences, it’s the games themselves that matter, not the physical location that they are played from. This immediately gave casinos the edge when transitioning customers to an online experience. Most people these days have a smartphone; this has opened access for customers to easily play their favorite casino games online.
Participating in casino games through your smartphone has never been easier. With an influx of great casino games and slots being released in on-the-go formats, the sector’s market value is increasing fast. Online casinos have been quick to adopt the technology needed for them to accept Cryptocurrencies. Bitcoin casinos have seen a surge in customers using Bitcoin to fund transactions in countries that do not allow online gambling with fiat currency.
With online casinos, Bitcoin mobile games, and exciting live dealer tables all seeing increased customers recently the market is certainly expanding.
Keeping It Personal
All of this technology has enabled some casinos to expand on what an online casino can offer and bring back a personal customer experience. It is often the case when technology is applied in customer-facing situations that coldness and distance can develop for the customer. This is never a problem for a physical venue or event with accessible friendly staff. This situation has been cleverly avoided by VIP casinos that are in some ways taking the online casino experience back to the glamorous heyday of physical casinos. The VIP experience at Bitcasino is one such example where customers are treated to a VIP experience more akin to the luxury and inclusivity of being a member of an exclusive land-based casino.
The available modern online technology enables them to provide features you would expect as a member of an exclusive land-based casino, and do so with a personal service. On joining each member is assigned their own VIP manager, these managers are highly skilled customer service professionals that can solve a customer’s concerns or queries quickly and efficiently with seamless access to the technology that runs the casino. With the ability the technology provides, the VIP casino experience does not stop there. With invitations to prestigious cultural and sporting events being sent directly to your device customers’ can benefit from fast access and easy acceptance of personal invitations to world-class experiences.
Exclusive offers and promotions are joined by exclusive cashback promotions and raffles for its VIP members. The online casino industry is able to offer these kinds of individual experiences to its members through the clever application of technology without losing the personal experience brought to customers by real members of staff with a passion for their careers.