• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

GeekyFaust

Technology News and Reviews Philippines

  • Home
  • About
    • Biography
  • Contact Us
  • News
    • Blog
    • Gaming
    • Reviews
    • Editorial
    • Laptops
    • Gadgets
    • Mobile
You are here: Home / Editorial / Grab Philippines continues to empower its merchant-partners with new insights, tools, and solutions

Grab Philippines continues to empower its merchant-partners with new insights, tools, and solutions

By Faust Principe August 27, 2021

Grab, backed by its commitment to supporting its merchant partners thrive in their businesses, commissioned its first F&B Trends Report  – providing business owners with actionable insights to help them better tailor their business offerings, seize untapped market opportunities, and resiliently grow their businesses.

Grab also introduced different services and solutions such as ‘Grab Online Shop’ and ‘Campaign Packages’ that will help merchant-partners better manage their businesses.

Grab Business Insights

Grab Philippines today announced new initiatives for small businesses in the food and beverage industry in the Philippines.

This includes product solutions to expand merchants’ online presence; a partnership with the International Finance Corporation to improve financial literacy among small businesses, and the launch of Grab’s first Food Trend Report to guide local merchants as they continue to adapt to changing consumer behaviors and preferences.

These initiatives were announced at Grab Philippines’ second annual merchant conference for its food and beverage merchant partners.

The new initiatives, which will roll out in phases this year, are part of Grab Philippines’ ongoing efforts to support the digital transformation of local businesses that are the bedrock of the Philippine economy.

By providing businesses with powerful platform tools, relevant insights, and upskilling opportunities, Grab Philippines aims to be the most preferred platform of choice for merchants and businesses in the Philippines.

As more Filipinos turned to food delivery during this age of working from home and distance learning, it is vital that food and beverage business owners have actionable market insights and trends to help them better tailor their business offerings, seize untapped market opportunities, and resiliently grow their businesses.

Grab has commissioned the global research firm Nielsen IQ on its first F&B Trends Report consisting of insights and trends based on the responses of 1,000 respondents, in-depth interviews, and consumer focus groups.

ALSO READ:  The Rise of Meme-Inspired Cryptocurrencies: A Comparison of Dogecoin to Other Alternatives

The report highlighted how Filipinos’ F&B consumption behaviors have shifted since the pandemic, and how COVID further accelerated the adoption of food delivery platforms given the restricted mobility caused by quarantine measures.

Many F&B businesses relied on food delivery platforms to help sustain their operations and grow their businesses – with 92% of the respondents saying that food delivery plays a critical role in their businesses, while 39% suggested that they depend on food deliveries for the survival of their business.

The increasing number of consumers ordering meals online is creating opportunities for merchant-partners and they are now looking for ways to expand their online presence both within and beyond the Grab app.

As a market leader in food delivery, Grab is extending its tech expertise and capabilities to help its merchant-partners grow by introducing ‘Grab Online Shop’, an e-commerce solution tailored for food and beverage businesses.

Grab Online Shop gives merchants the opportunity to set up and manage their own customizable online ordering website, with comprehensive technical and customer support from Grab. The benefits include:

  • Increased flexibility: Merchants can set their preferred delivery radius, maximum delivery fees and minimum order amount, and have the choice of delivering orders using their own fleet or Grab’s delivery fleet. This added flexibility will enable merchants to further grow their online sales while optimising their costs.

  • Easy management: Merchants can manage their website orders using the GrabMerchant app, which is the same app they currently use to manage their GrabFood orders. The GrabMerchant app and portal also give merchants access to analytics and marketing tools to understand how their business is performing and create promotions to attract more customers to their website.
ALSO READ:  How Submarine Cables Connect The Internet

  • Fuss-free set up: The Grab team will help merchants set up their branded websites according to their preferred configurations. The website also comes integrated with Grab’s user login, cashless payment and last-mile delivery solutions, giving merchants everything they need to start operating their own online ordering website. These integrations also improve the consumer experience by allowing users to place an order within 5 taps. Grab users can log-in with their Grab account to have their delivery details auto-populated before proceeding with an order.

Grab is also launching Campaign Packages, a Marketing solution housed within the GrabMerchant app. With Campaign Packages, GrabFood merchants can opt-in to their preferred Grab-curated marketing packages, which combine relevant advertising and promotional solutions, to enable merchants to more effectively meet their goals.

For merchants who like the flexibility of designing their own campaigns, they can continue to leverage Grab’s self-serve advertising and promotional solutions within the GrabMerchant app.

Grab and the International Finance Corporation (IFC) are collaborating to improve financial literacy among small businesses. Grab’s merchant-partners will have access to IFC’s world-class training materials for free via GrabAcademy on the GrabMerchant app.

“When I became Country Head last October, I made it my commitment to use our tech and platform to help our kababayans overcome the many challenges brought by the pandemic.

These are challenging times for many businesses, but through regular engagements with our merchant-partners and constantly keeping our ears to the ground, we gain a holistic and deeper understanding of their needs and continuously support them with features, solutions, and programs to help them become more resilient amidst these market conditions.

ALSO READ:  Digital Label Printing is Emerging to Support On-Demand Businesses

We are grateful for the trust and confidence of our merchant-partners, and we will continue to reinforce our commitment to supporting their growth and long-term success,”  said Grace Vera Cruz, Grab Philippines Country Head.

Continuous Support for Merchant-partners

Grab has actively played a key role in supporting MSMEs, especially during the pandemic, by providing tools, education, and solutions. Since the lockdown, Grab has focused on providing safe and quality service to Filipino consumers while supporting its merchant partners.

The continued mobility restriction prompted Grab to introduce Long Distance Delivery and GrabKitchen and allow merchant-partners to improve their livelihood and increase their revenues as they are able to reach a wider and larger customer base.

Consumers are also able to provide consumer feedback on food safety and quality through the Merchant Quality Scorecard which will be shared directly with merchant-partners in-app.

The GrabMerchant app gives merchant-partners access to analytics and marketing tools that help them understand how their business registered to the platform are performing. It guides businesses as well on how to craft promotions to attract more customers. Beyond managing daily operations, merchant-partners can also plot their growth through an enterprise-grade analytics dashboard.

Apart from this, Grab aided many local businesses in their digitalization journey through the Small Business Booster Program wherein necessary tools and solutions are provided so that they can better serve their consumers online.

Grab launched as well the Madiskarteng Boss Club, a program that helps the social sellers by equipping them with the learnings and skills that they need to grow their businesses through Grab, together with multiple benefits exclusive to the members.

About Faust Principe

Faust is the author and founder of GeekyFaust. You can follow him at facebook.com/geekyfaust don't forget to like and share!

Reader Interactions

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

Recent Stories

Samsung Super Sale on Lazada Starts Now!

Female SEO Expert in the Philippines is Jin Grey

AI Edge to Cloud: MediaTek at Computex 2025

MediaTek Dimensity 9400e is now official

COLORFUL iGame Origo Series Laptops now official

Footer

CRYPTOCURRENCY

Small Bitcoin (BTC) Investors Actively Accumulate Cryptocurrency
Will Ripple (XRP) Be The Bitcoin (BTC)?
What are the biggest problems in Cryptocurrency?
Singapore May Introduce Further Cryptocurrency Restrictions
PayPal Is Finally Allowing Users To Move Their Cryptocurrency To Other Wallets

LATEST TECH STORIES

Oppo Top Stories
Telco Top Stories
Xiaomi Top Stories
Epson Top Stories
Secretlab Top Stories
Lenovo Top Stories
Android Top Stories

Editor’s Choice

Free browser games to play to make your day productive
Best Solitaire Classic Games to Play for Free
The best free online money games your kids will love
The best online calculator for reduced mortgage payments
The best car payment calculator for auto buyers
Best Free Online Math Games to Play for Students
Guide to reloading phone numbers of relatives in the Philippines
Customer Care Outsourcing – Shared Or Offshore?
How to settle bad credit loans and be debt free

POPULAR TOPICS

Mobile Phone / Smartphone
Latest News
Tech Reviews
How To's
Guides
Tech Gadgets
Local Telco
Computer Hardware
Software & Apps
Gaming

TRENDING POST

How to activate and register DITO SIM
How to apply for BDO Teacher Salary Loan
How to register and activate Veterans Bank ATM Online Banking
How to apply for Teacher Loans at China Bank Savings
PS Bank Online E-Banking
UnionBank Send and Receive Funds Online
How to apply for a EastWest Bank Teacher Loan

TOP MOBILE BRANDS

Asus AOC Black Shark Epson Fujitsu Sony Xiaomi Apple Nokia Cherry Mobile Oppo ZTE MyPhone Cloudfone Lenovo Samsung Secretlab Motorola Huawei LG Xperia MediaTek Vivo Klevv

GeekyFaust | Philippines Tech News & Reviews Copyright © 2025