Do you know these folks in the information technology department who runs around like a madman answering, fixing and attending every call.
I mean a tech support call within the office? if you know them either by name, in person or just simply a office mate, acquaintance, please try to understand, be patient with us, to them? being cooperative would be helpful. please fill up the support ticket, well get right back to you later.
Enter desktop support technician, your software and hardware skills needed!
The nerdy role, I mean our role as desktop support technician, call it tech support or any equal to that job has never been quite easy! They encounter nagging round the click support issues, escalating a work-around, dealing with buzzing computers with fans busted out, then, follows with spitting post error codes looking like alien glyphs only language no one can decipher except us, agonizing beeps sounding like newborn baby cries seeking immediate attention, or first hand experience, an eyeball, meet-ups, newly delivered, fresh install computers refusing to say yes on their first date with their users and owners, pop ups coming out from nowhere, not realizing you’ve already been infected, either by virus-borne contaminated flash drive, malware coming from an adult site you forgot to clear the browser history, trojans of sorts coming from a nasty friend sent earlier thru email.
The hard and frustrating part?
reinstalling the system, a clean install, to a good as new state takes hours, working hours!
we have the internet to thank for, with software and system images readily available on hand things now are getting fast with these deployment with less downtimes.
these has to include a special kind of software embedded within those images to bulletproof your system, im not saying its hack proof, but immune enough to withstand to internal, external cyber attacks, can do self-healing process, at the end of the day with zero distractions.
here are the two system software worth mentioning:
DeepFreeze is a system software from Faronics, it keeps and preserves your system settings makes it intact in the event of system breaches. good as new when you shutdown or restart your computer, you can whitelist your commonly used productivity suites software, apps and manage it remotely when performing across the network needing patch, upgrade software updates. it does not need an anti-virus software bundled along with it, rather optional.
Shadow Defender is somewhat similar to deepfreeze, the only difference it takes a snapshot of the hard drives contents, minus all the configurations placed in one simple friendly dashboard, the drawback is you cannot remotely manage it if you decide to mass upgrade or patch apply updates across the local network, or a one button updates all, it is only good for single machine.
Conclusion: deepfreeze and shadow defender are amazing products for protecting, securing and preserving desktop computing systems. deepfreeze has the ability to render desktops in a frozen state, when your system is compromised you simply have to restart your computer and everything is back to normal, or as good as new, you may thaw it when applying patch updates over and across the network in less time without individually updating each workstations all in a single deepfreeze console.
Shadow Defender in the other hand is also great, it automatically whitelist programs, and does not require several restarts when various whitelisted programs apply updates, in deepfreeze you have to unfreeze or thaw before applying upgrades, restart again to freeze, shadowcopy is only suited for stand alone, single computers, no network deployment abilities(maybe later on its next release)