Since its launch last October 31, 2020, the Davao Safe QR contact tracing web app is undergoing what nerds famously call it – SlashDot Effect.
A popular website like Safe Davao QR is shared across social media handles caused an increase in heavy web traffic. And users trying to beat the deadline set by the local government on November 7.
The interruption caused dismay, and complaints coming from users both from residential and business establishments availing to themselves the free service to avoid hefty penalties and imprisonment.
Morning Sign-up anyone?
OTP Delays
Error loading barangays
The deluge of users caused this service interruption partly due to the deadline set by the City Government of Davao stating that by November 7, 2020, local authorities will start apprehending those who do not have QR code to carry around the city.
I also had experienced these issue too! Honestly it’s frustrating!
To solve the problem I registered myself around and between 11 pm to 1 am on November 3-4, 2020, though some issues were minimal considering few folks are accessing the system in the wee hours in the morning so I took advantage of it.
Post technical issues of your experience right here at Facebook Page Safe Davao QR, and Facebook Page of Davao City Gov the developers are fine-tuning the system to serve you better.
In Conclusion
Things like these happen all the time when launching a web app as popular as Safe Davao QR code.
I would suggest they get a hosting service supporting Auto Scaling in the event of huge traffic spikes.
We have Microsoft Azure, Amazon Web Service, Google Cloud.
And a few to mention – these are the big names to consider.
Second, have a FAQ section on the site to answer all possible queries.
Third, a Privacy and Disclaimer policy to protect users accessing the site.
Fourth, the most important of all – is Support Channel.
Readily available to guide, and answer users who might have unique issues not limited as mentioned above.
Keep safe everyone! Let’s help improve the contact tracing app.
